/* ==========================================================================
   Support System Styles
   Used by: support.php, support-ticket.php, admin_tickets.php
   ========================================================================== */

/* ── Layout ─────────────────────────────────────────────────────────────── */

.support-layout {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: var(--space-10);
    align-items: start;
}

@media (max-width: 900px) {
    .support-layout {
        grid-template-columns: 1fr;
    }
}

/* ── Guest panel ─────────────────────────────────────────────────────────── */

.support-guest-panel {
    padding: var(--spacing-xl);
    text-align: center;
}

.support-guest-icon {
    width: 72px;
    height: 72px;
    margin: 0 auto var(--space-5);
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--color-slate-100);
    border-radius: 50%;
    color: var(--color-slate-400);
}

.support-guest-icon svg {
    width: 36px;
    height: 36px;
}

.support-guest-panel h2 {
    margin-bottom: var(--space-3);
}

.support-guest-actions {
    display: flex;
    gap: var(--space-3);
    justify-content: center;
    margin: var(--space-6) 0;
    flex-wrap: wrap;
}

.support-guest-links {
    padding-top: var(--space-6);
    border-top: 1px solid var(--color-slate-100);
}

.support-resource-link {
    display: inline-flex;
    align-items: center;
    gap: var(--space-2);
    color: var(--color-primary-600);
    font-size: 0.9rem;
    font-weight: 500;
    text-decoration: none;
    transition: color var(--transition-fast);
}

.support-resource-link:hover {
    color: var(--color-primary-700);
}

.support-resource-link svg {
    width: 16px;
    height: 16px;
}

/* ── Ticket list cards ───────────────────────────────────────────────────── */

.ticket-list {
    display: flex;
    flex-direction: column;
    gap: var(--space-3);
}

.ticket-card-link {
    text-decoration: none;
    color: inherit;
    display: block;
}

.ticket-card {
    background: var(--color-surface);
    border: 1px solid var(--color-slate-200);
    border-radius: var(--radius-lg);
    padding: var(--space-4) var(--space-5);
    transition: border-color var(--transition-fast), box-shadow var(--transition-fast);
}

.ticket-card-link:hover .ticket-card {
    border-color: var(--color-primary-300);
    box-shadow: var(--shadow-sm);
}

.ticket-card-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: var(--space-2);
}

.ticket-card-subject {
    font-weight: 600;
    color: var(--color-slate-800);
    font-size: 0.95rem;
    margin-bottom: var(--space-2);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ticket-card-meta {
    display: flex;
    align-items: center;
    gap: var(--space-3);
    flex-wrap: wrap;
}

.ticket-card-replies {
    margin-top: var(--space-2);
    font-size: 0.8rem;
    color: var(--color-primary-600);
    font-weight: 500;
}

/* ── Ticket ID labels ────────────────────────────────────────────────────── */

.ticket-id {
    font-family: var(--font-mono, monospace);
    font-size: 0.75rem;
    color: var(--color-slate-500);
    letter-spacing: 0.02em;
}

.ticket-id-lg {
    font-family: var(--font-mono, monospace);
    font-size: 0.85rem;
    color: var(--color-slate-500);
    letter-spacing: 0.02em;
}

/* ── Status badges ───────────────────────────────────────────────────────── */

.status-badge {
    display: inline-flex;
    align-items: center;
    padding: 2px 10px;
    border-radius: var(--radius-full);
    font-size: 0.75rem;
    font-weight: 600;
    letter-spacing: 0.02em;
    white-space: nowrap;
}

.status-open {
    background: #dbeafe;
    color: #1d4ed8;
}

.status-in-progress {
    background: #fef3c7;
    color: #b45309;
}

.status-resolved {
    background: #d1fae5;
    color: #065f46;
}

.status-closed {
    background: var(--color-slate-100);
    color: var(--color-slate-600);
}

/* ── Priority badges ─────────────────────────────────────────────────────── */

.priority-badge {
    display: inline-flex;
    align-items: center;
    padding: 2px 8px;
    border-radius: var(--radius-sm);
    font-size: 0.72rem;
    font-weight: 700;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    white-space: nowrap;
}

.priority-low {
    background: var(--color-slate-100);
    color: var(--color-slate-600);
}

.priority-medium {
    background: #e0f2fe;
    color: #0369a1;
}

.priority-high {
    background: #fee2e2;
    color: #b91c1c;
}

/* ── Ticket detail header ────────────────────────────────────────────────── */

.ticket-detail-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: var(--space-6);
    flex-wrap: wrap;
}

/* ── Breadcrumb ──────────────────────────────────────────────────────────── */

.support-breadcrumb {
    list-style: none;
    display: flex;
    align-items: center;
    gap: var(--space-2);
    font-size: 0.85rem;
    color: var(--color-slate-500);
}

.support-breadcrumb li:not(:last-child)::after {
    content: '/';
    margin-left: var(--space-2);
    color: var(--color-slate-300);
}

.support-breadcrumb a {
    color: var(--color-primary-600);
    text-decoration: none;
}

.support-breadcrumb a:hover {
    text-decoration: underline;
}

/* ── Thread ──────────────────────────────────────────────────────────────── */

.ticket-thread {
    display: flex;
    flex-direction: column;
    gap: var(--space-4);
    max-height: 540px;
    overflow-y: auto;
    padding-right: var(--space-1);
    scroll-behavior: smooth;
}

.thread-message {
    display: flex;
    gap: var(--space-3);
    align-items: flex-start;
}

.thread-message--admin {
    flex-direction: row-reverse;
}

.thread-avatar {
    width: 36px;
    height: 36px;
    min-width: 36px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 0.85rem;
}

.thread-avatar--pilot {
    background: var(--color-primary-100);
    color: var(--color-primary-700);
}

.thread-avatar--admin {
    background: var(--color-slate-800);
    color: #fff;
}

.thread-bubble {
    background: var(--color-slate-50);
    border: 1px solid var(--color-slate-200);
    border-radius: var(--radius-lg);
    padding: var(--space-3) var(--space-4);
    flex: 1;
    max-width: calc(100% - 50px);
}

.thread-bubble--admin {
    background: #f0f9ff;
    border-color: #bae6fd;
}

.thread-meta {
    display: flex;
    align-items: center;
    gap: var(--space-2);
    margin-bottom: var(--space-2);
    flex-wrap: wrap;
}

.thread-meta strong {
    font-size: 0.85rem;
    color: var(--color-slate-800);
}

.thread-meta .text-muted {
    font-size: 0.78rem;
}

.thread-admin-label {
    background: var(--color-slate-800);
    color: #fff;
    font-size: 0.65rem;
    font-weight: 700;
    padding: 1px 6px;
    border-radius: var(--radius-sm);
    letter-spacing: 0.05em;
    text-transform: uppercase;
}

.thread-body {
    font-size: 0.9rem;
    color: var(--color-slate-700);
    line-height: 1.6;
    white-space: pre-wrap;
    word-break: break-word;
}

.thread-screenshot {
    max-width: 100%;
    max-height: 300px;
    border-radius: var(--radius-md);
    border: 1px solid var(--color-slate-200);
    display: block;
}

/* ── Admin table ─────────────────────────────────────────────────────────── */

.admin-ticket-table-wrap {
    overflow-x: auto;
    border-radius: var(--radius-lg);
    border: 1px solid var(--color-slate-200);
    background: var(--color-surface);
}

.admin-ticket-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 0.88rem;
}

.admin-ticket-table th {
    text-align: left;
    padding: var(--space-3) var(--space-4);
    background: var(--color-slate-50);
    font-weight: 600;
    color: var(--color-slate-600);
    font-size: 0.78rem;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    border-bottom: 1px solid var(--color-slate-200);
    white-space: nowrap;
}

.admin-ticket-table td {
    padding: var(--space-3) var(--space-4);
    border-bottom: 1px solid var(--color-slate-100);
    color: var(--color-slate-700);
    vertical-align: middle;
}

.admin-ticket-table tbody tr:last-child td {
    border-bottom: none;
}

.admin-ticket-table tbody tr:hover td {
    background: var(--color-slate-50);
}

/* ── Form helpers ────────────────────────────────────────────────────────── */

.form-select-sm {
    padding-top: var(--space-1);
    padding-bottom: var(--space-1);
    font-size: 0.85rem;
}

.form-hint {
    margin-top: var(--space-1);
    font-size: 0.8rem;
    color: var(--text-muted);
}

/* ── Alert overrides (reuse contact.php pattern) ─────────────────────────── */

.alert-success {
    background-color: #d1fae5;
    border: 1px solid #10b981;
    color: #065f46;
    border-radius: var(--radius-md);
    padding: var(--space-3) var(--space-4);
}

.alert-error {
    background-color: #fee2e2;
    border: 1px solid #ef4444;
    color: #991b1b;
    border-radius: var(--radius-md);
    padding: var(--space-3) var(--space-4);
}

.alert-warning {
    background-color: #fef3c7;
    border: 1px solid #f59e0b;
    color: #92400e;
    border-radius: var(--radius-md);
    padding: var(--space-3) var(--space-4);
}